classes

single class or class pack refunds: All payments for classes and class packs are non-refundable and non-transferable. You hold the right to leave within the first 15 minutes of class and use that class at another time. You must notify the front desk before you leave the studio or you will not be issued a credit to use the class at a later time.

class passes: 5 and 10 Class Pack Series of are valid for 3 months starting the day of purchase. Unlimited and Class Packs cannot be used with further offers, discounts or be shared by anyone else.

punctuality: Out of respect for your teacher and fellow practitioners, and to keep the integrity of the practice, we will not allow entry to a class if you are more than 5 minutes late. We understand that London is busy but we kindly ask you to honor this policy to avoid any upset. For busy classes we recommend booking online or showing up 15 minutes prior to the start time.

 

online booking

Online booking is available and we highly advise it, especially for classes at peak times e.g. weekends + evenings.  Online booking closes one hour before the class starts.

For drop-in classes: if you do not show up for a preregistered class on time, you will forfeit your payment for that class.

For class packs: if you are 5 minutes late or do not show up for preregistered class, you will forfeit your payment for that class.

For unlimited class packs: if you are 5 minutes late or do not show up for a preregistered class, you lose one day off the end of your package for each class missed.

For memberships: if you are 5 minutes late or do not show up for a preregistered class, you lose one day off the end of your membership for each class missed.

For intro offer: if you book and fail to attend or cancel a class, one day will be deducted from the 30 days for each class you miss.

There is an online early cancel option up to 1 hour before the start of the class. Thereafter your class is non-refundable and the above conditions apply.

If there is a waiting list for a class and you do not show up before the class start time, your reservation will be lost and given to the first person on the waiting list.

 

illness or injury

If you are on a class pack or monthly unlimited series we will only offer an extension if you present an official note on letter head from your GP with your illness or injury and length of time that you are unable to do physical activity.

 

membership

Your membership start date begins the day you sign up for the membership. You will be charged on a regular monthly cycle on the same day of each month. For example, if you sign up on 14th April, you will be charged on the 14th of every month until your contract ends.

With an annual membership you can take as many classes as you want. The membership does not include workshops, courses or special event classes.

payment: You must pay for the first month up front. Thereafter your credit card, which will be stored securely, will be charged every subsequent month.

termination: You may terminate the agreement after the first four months of the contract. There is a £115 early termination fee within the first four months. To end your contract early you must contact evolve in writing 30 working days before your monthly start/charge date. The contract will terminate on your next Monthly Charge Date.

The membership is non-transferable and non-refundable.

Should you wish to freeze the contract for one consecutive month, please give us 10 working days notice in writing before the start of your next month. It must be frozen as a solid month and may not for any reason be broken up into small segments of time.  You will be able freeze one single month once in any given year. Your contract will continue rolling into the following months after the frozen month, and charged on its regular date.

 

retreats

Payment must be paid in full to reserve your space. evolve is not responsible for airfare or complications with regards to travel or weather.

cancellations: If you choose to cancel 30 days or more prior to the retreat, your entire payment will be refunded, less a £350 deposit. 30 days or less prior to the start of the retreat, payments are not refundable.

 

retail

Returned merchandise, excluding yoga mats or opened products/packaging, will be exchanged for store credit for items returned within 7 days with a receipt. Clothes must be returned unworn with the tags still on.

 

bookings for courses + workshops

cancellation policy: When booking a course or workshop, please be advised we will only be able to offer a full refund when cancelling more than 2 weeks (14 days) before the beginning of the event. If you cancel a course or workshop with less than 14 days notice, no refunds will be offered. In the case of a course or workshop being cancelled by us, a full refund will be offered, or the option of being transferred to another workshop or course of equal value. No refunds will be offered the day before or the same day of the course or workshop.

 

bookings for “yoga for you”, personal assessments, treatments and private instruction

evolve operates a strict 24 hour cancellation policy. If you do not show up, change your appointment or cancel less than 24 hours before your appointment, you will be charged the full fee.

 

discounts*

We offer a range of discounts to our clients including:

10% for Wedge card holders on drop-in classes.

15% for seniors (OAPs), full time students and unemployed on drop-in classes and class-packs

15% for Spotlight card holders on drop-in classes

25% for Equity card holders on drop-in classes and class packs.

* Valid identification must be shown.

No discounts are available for memberships, 1-month unlimited, workshops or courses.

loyalty cards

We offer a ‘love evolve‘ loyalty card which allows you to obtain your 11th class free after attending 10 drop-in classes. ‘love evolve‘ loyalty cards do not apply to unlimited series, class packs or Community/Donation Classes. We will only offer a stamp when you present your card. No retroactive stamps.

 

online courses

All of our online courses are Copyright © 2013 evolve. All rights reserved.

No part of this course may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of evolve (or the author, etc). The course is for the sole use of the purchaser and may not be used for commercial purposes. Any unauthorised broadcasting, public performance, copying or re-recording will constitute an infringement of copyright and will be subject to prosecution.

Refunds will not be given for online course purchases.

The course will be available for 365 days following purchase.

 

using our site

evolve cannot be held responsible for loss of information arising from the use of the site or any content from any external sites whatsoever.

By using our site, you agree to:

I. Seek our written permission if you would like to link to our site. In addition you agree that the content of our website should not be reproduced or copied in any way, shape or form. It is a copyright violation to copy any of our content for another site. By supplying us with material via digital or hard copy, you allow us unlimited, royalty free use of its content.

II. Thoroughly read through these and comply with Terms and Conditions set out within. Anyone infringing on the aforementioned terms could be excluded from the use of our website.

III. evolve accepting no responsibility for any viruses or other invasive material, which could be hidden in any downloaded material.

IV. Not interfere with our website in any way, either by hacking or otherwise.

Please also see our tips for you section.

consumer data privacy policy & information

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

what personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

when do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

how do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To improve our website in order to better serve you.
      To allow us to better service you in responding to your customer service requests.
      To administer a contest, promotion, survey or other site feature.
      To quickly process your transactions.
      To send periodic emails regarding your order or other products and services.

how do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

do we use ‘cookies’?

We do not use cookies for tracking purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders.

third party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

how does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

in order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
      Within 1 business day
We will notify the users via in site notification
      Within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN SPAM act
The CAN-SPAM act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

we collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions.
      Process orders and to send information and updates pertaining to orders
      Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
to be accordance with CANSPAM we agree to the following:
      NOT use false, or misleading subjects or email addresses
      Identify the message as an advertisement in some reasonable way
      Include the physical address of our business or site headquarters
      Monitor third party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly
      Allow users to unsubscribe by using the link at the bottom of each email

if at any time you would like to unsubscribe from receiving future emails, you can
      Follow the instructions at the bottom of each email.

contacting us
If there are any questions regarding this privacy policy you may contact us using the information below.

http://evolvewellnesscentre.com/
London
UK
10 Kendrick Mews, London
London
SW7 3HG
info@evolvewellnesscentre.com
020 7581 4090

company information

evolve’s legal name is evolve wellness ltd, registered in London at 10 Kendrick Mews, London SW7 3HG, UK

company registered number: 8910778

please contact 020 7581 4090 or email info@evolvewellnesscentre.com for more details